Hubble Connected Ltd (‘Vendor’, ‘we’, ‘our’) is pleased to offer our software and our Web site at www.hubbleconnected.com to our valued customers (‘Customer’, ‘you’, ‘yours’) with a strong dedication to security and privacy. By visiting or using the hubbleconnected.com domain name, content, or any other features advertised on the website (the ‘Service’ or ‘Services’) you acknowledge the practices outlined in this policy and hereby consent to allow our Service to collect, use and share your information as specified herein. This policy applies to and classifies the collection of personally identifiable information (‘Personal Information’) that is collected from you when the Service is activated, such as name, physical address, email address, telephone number, credit card information. This classification also describes the additional information you provide voluntarily to consume features from the Service, such as forms on our Web sites. Additional types of Personal Information may be collected even if they are not specifically named here and they will be governed by the practices in this policy.
This policy applies to and classifies the existence of unique materials (‘Personal Data’) created by your use of the Service and stored on our infrastructure as a part of the Service delivery. This would be video streams or content. Personal Data is different than Personal Information and it is never shared with third parties or viewed by our staff without express permission from you during technical support sessions. Sections of this policy that discuss Personal Information are not discussing Personal Data unless it is explicitly named. This policy classifies but does not apply to non-personally identifiable information (“Non-personal information”) regarding usage of our Services or our Web site. This may include Web site pages viewed, time spent using certain services, demographic data, cookies, and other information which does not specifically identify any one individual. All such mechanisms are anonymous and they are not personally related to you in any way.
2.0 – Contact Information for Hubble Connected Ltd
Contact phone numbers and e-mail addresses are published on the Web site at www.hubbleconnected.com/about and this information will remain accurate at all times. General inquires or notifications related to this policy can be sent to firstname.lastname@example.org and a representative will make contact. You should be certain to include a valid phone number and account information at a minimum to ensure a quicker response
Urgent communications with Hubble Connected Ltd require expediency and should be handled differently. Please use the phone as a preference unless it is otherwise not possible to do so. If e-mail must be sent to email@example.com a response should be received within 24 hours or you should phone the support phone number instead. You should be very certain that your communication has been received by a representative and that they have acknowledged the information with a service ticket number.
It is important to note that e-mail will never be sent to you requesting Personal Information be provided via e-mail. The mechanism for collection and updates will always be either the Service (forms on the Web site, prompts) or phone conversation after identity has been verified.
3.0 – Location of Personal Information and Personal Data
All of our data centres are located in United States. As such different Regional and Federal laws may apply to the organizations that operate the data centres. You must be certain that providing Personal Information does not violate any law that is applicable to you or your right to use the Services.
If your use of the Services or disclosure of certain information to Hubble Connected Ltd would violate any law that is applicable to you, your right to use the Services and/or disclose such information is revoked. Hubble Connected Ltd will comply with any court order so long as it is found to be lawful in Canadian courts. No other request to access Personal Information or Personal Data from any party will be honored without a Canadian court order.
If you become aware of any condition in the use of the Service that might directly or indirectly violate a law you are required to notify your Hubble Connected Ltd representative directly (see the ‘Contact Information for Hubble Connected Ltd section of this policy).
4.0 – Age of Consent
Hubble Connected Ltd does not sell products or services for purchase by children. We do not knowingly solicit or collect Personal Information any person under the age of eighteen. If you believe that a child under the age of eighteen has disclosed Personal Information to the Service you are required to report this to a Hubble Connected Ltd representative or send an e-mail to firstname.lastname@example.org with the details.
5.0 – Cookies
In addition to our cookies, we may also use (and our third party advertisers may use) clear gifs, Web beacons, and third party cookies to improve the performance of our Web sites, provide certain features such as advertising, or to anonymously track usage of our Web sites and track the online activity of users.
We may use similar mechanisms in our HTML-based emails to track the usage of such emails in much the same manner.
The cookies used in the Service have been categorised based on the categories found in the ICC Cookie guide. They are as follows:
5.1 – Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
5.2 – Category 2: Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
5.3 – Category 3: Functionality Cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced and more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
6.0 – Use of Personal Information
Hubble Connected Ltd will use your Personal Information for the following purposes with consent inferred:
- to provide you with a convenient, personalized experience on the Web site and Service;
- to provision services and products requested by you and notify you as such;
- to enable staff, vendors and contractors to provide and assist in the support of such services and products to you;
- to register for warranty on parts and equipment sold or rented to you;
- to generate statistical information and demographics about our Service;
- to make improvements to interface, performance and service quality for the Service.
Hubble Connected Ltd will use your Personal Information only with explicit consent from you:
- to market products, updates, special offers and services to you that we believe may be of interest;
- to run promotions and special activities that enhance the Service experience.
Under no circumstance will credit card information be shared with any third party unless they are involved in processing payments for services that you have purchased from Hubble Connected Ltd and are therefore considered a part of the Service.
Hubble Connected Ltd may also use and disclose your Personal Information when your account has been involved in violations of our Terms of Service. These cases may involve law enforcement personnel to detect and prevent unlawful access to your Personal Information or Personal Data or to investigate activities that threaten the integrity of the Service and our network.
7.0 – Security of Personal Information and Personal Data
Hubble Connected Ltd has invested and deployed a wide variety of technology and security features to make reasonable efforts to ensure the privacy of information on its network. Operations guidelines ensure privacy is safeguarded at every level of our organization. Specific information about security services can be found at www.hubbleconnected.com/security.
Each subscriber to the Service is provided with security ‘secrets’ that grant access to Personal Information stored within the account and the Personal Data that has been created and stored. You are responsible for the protection of your security information in the form of usernames and passwords, keys, security questions and answers and codes. Accounts that are compromised because a third-party gained control of this confidential information are the sole responsibility of the account owner.
8.0 – Security of Digital Transmissions
Key communications with the data centre are encrypted in transit to restrict third-party eavesdropping to the Service. This mechanism will protect the transmission of Personal Information and Personal Data as it travels to our infrastructure, where it is protected by our security
Hubble Connected Ltd uses industry standard browser encryption with a bit-strength of 128-bit or 256-bit to secure communications. Camera authentication and communications are encrypted with 2048-bit SSL.
Personal Information or Personal Data which you voluntarily include and transmit through publicly accessible forums (i.e., chat rooms, blogs, instant messaging) may be viewed and used by anyone with access to such forums. Hubble Connected Ltd assumes no responsibility for anything that is shared from the Service to one of these mediums.
More detailed information about security can be found at www.hubbleconnected.com/security.
9.0 – Account Information
Personal Information about you is available at your request and can be changed at your request. All necessary steps must be taken to validate your identity before the request is fulfilled. Personal Information or security secrets will be requested and compared to the records the Service has on file to the satisfaction of the Hubble Connected Ltd representative. Accounts that have been compromised in the past may require multiple validation tests to satisfy the requirement. This is for your protection and cooperation is expected.
You are responsible for ensuring that the information the Service has on file for you is accurate at all times.
10.0 – Third-Party Websites and Services
11.0 – Marketing Opt-Out
If you do not want your Personal Information used by Hubble Connected Ltd for any direct marketing purposes, then you may opt-out of such disclosures by emailing us at email@example.com to request removal.
The Service will request from time to time to include your Personal Information in mailing lists and marketing to send information about specials and other services from Hubble Connected Ltd or our partners. If you do not wish to receive these communications the choice to opt-out should be chosen.
12.0 – Changes to Policy
We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. New versions of the Policy will be posted at www.hubbleconnected.com/privacy-policy with the effective date posted clearly at the top of the policy. Prior versions of this policy will be posted as well with a changelog of the modifications to the each version.
Events will be governed by the policy for which the date falls between the Effective Date at 12:00 am PST and the Retired Date at 11:59 pm PST with all provisions and changes in effect.
30 days prior to a new policy release date an e-mail notification will be sent out to any subscriber of the Service with a link to the new policy.
13.0 – Questions and Feedback
If you need clarification about something in this policy or you have feedback you wish to share, please send us a detailed message to firstname.lastname@example.org, or send mail to the following address:
Hubble Connected Ltd RM 902, Wilson House, 19-27 Wyndham Street, Central Hong Kong
Expect a response to e-mail within 24 hours. If you have not received one it is strongly encouraged to use one of the phone numbers in the ‘Contact Information for Hubble Connected Ltd section of this policy.
14.0 – Implied Consent