Effective February 10th 2020
Hubbleconnnected.com (“Website”, “Site”) is owned by Hubble Connected (HK) Ltd. The Hubble Connected services are provided by Hubble Connected (HK) Ltd. The provision of the products and customer support services are operated by Exclusive Group LLC dba Binatone North America, a company registered in the United States of America under company EIN 26-3962116 and with its registered office at 11550 North Meridian Street, Suite 525, Carmel, IN 46032, North America.
Are my details secure and confidential?
At Binatone/ Hubble Connected, we take security very seriously and shopping on hubbleconnected.com is as secure as shopping in any store. Your credit/debit card details will be encrypted to help keep them secure. Please note: that in the interest of security, Binatone/ Hubble Connected will never ask for your full username, password (unless requested) or card details via email, pop-ups, or for any purpose other than registering or placing an order on hubbleconnected.com.com
Your browser will go into secure mode as soon as you access the 'Checkout' or 'Sign In' pages, i.e. before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock, key icon in the grey bar at the bottom of your screen or by checking the web address of the page begins with 'https://'.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the internet.
We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. New security checks, like the card security code, have recently been introduced to protect your card details online.
No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.
We recommend that you always sign out or close down your internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary internet cookies from any sites that you may have visited.
If you have any further concerns about security, please email firstname.lastname@example.org
Verified by Visa and MasterCard SecureCode
Hubbleconnected.com in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit/ debit card. It protects your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.
If the credit/ debit card you're using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.
If you haven't registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when shopping online on hubbleconnected.com or any other participating websites. It's basically the online equivalent of chip & pin which is used on the high-street. Once registered, you will be taken back to hubbleconnected.com to complete your order. If you're unsure about this new service, you may be able to complete your order without registering but we recommend that you contact your card issuer to find out more about the service, as they will eventually require you to register to continue shopping online.
If you have already registered, you will be required to use your password for future online transactions when prompted.
If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you, as hubbleconnected.com are unfortunately not be able to help.
If paying via PayPal you will be directed to a PayPal screen at Checkout where you must enter your PayPal login details to complete the transaction. For details on PayPal security please visit www.paypal.com.
Security of your personal details
You may have seen in the press that some customers of banks and online businesses have been receiving fraudulent emails and/or pop-ups. These all have one thing in common: they request individuals to confirm their personal details, credit card details, or user name and password.
Binatone/ Hubble Connected may send you emails from time to time but we would never send an email asking for your personal or security information or login details, or direct you to a web page that asks for this information, unless you have requested this information from us.
If you receive an email that appears to be from Binatone/ Hubble Connected or Hubble Connected that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or login details. Please forward a copy to email@example.com
How does your browser protect you and your data?
Most web browsers, such as Internet Explorer and Firefox, support 'secure mode' and standard security protocols.
Internet Explorer can warn you if the site you are about to send payment details to is secure or insecure. To make this happen, select OPTIONS on the VIEW menu and then click the SECURITY tab. Once all of the warning boxes have been ticked, Internet Explorer will automatically alert you each time you send your private details to another site.
If you use a Firefox browser, you should select OPTIONS from the main menu and then click on the SECURITY tab. Tick all of the Security Alert boxes and again, you will be warned when you are sending details to secure and insecure sites.
Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 4 or older versions of IE5), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features. If you'd like to update your browser, please visit the Microsoft website (hubbleconnected.com is not responsible for the content of external websites. This will open a new window).
1. Information Binatone and Hubble Connected may collect and how we use it
1.1 Binatone and Hubble Connected collect the following information about you when you use the Website:
1.1.1 information that you provide by filling in the forms on our Website. We may collect personal information (for example your name, email address, home address and telephone number) when you register for an account with us (e.g. "My Account"), subscribe to our newsletter or register a product. We may also ask you for information when you report a problem with the Website;
1.1.2 correspondence, or a record of it if you should contact us;
1.1.3 surveys that Binatone and Hubble Connected may use for research purposes, which we have asked you to complete, although you do not have to respond to them;
1.1.4 information collected by us as you use the Website. Binatone and Hubble Connected collects and stores information transmitted by your computer when you use our Website. This may include your IP address, browser data and information we receive from cookies (please see section 5 below); and
1.1.5 details of transactions you carry out through our Website and fulfilment of your orders including your delivery address if this is different to your home address.
1.2 We may use this information in the following ways:
1.2.1 to provide our service(s) to you as a user of the Website, including processing and fulfilling your orders and enhancing your user experience;
1.2.2 to carry out our obligations arising from any contracts entered into between you and us;
1.2.3 to provide you with newsletters and other information about features of our Website or products which we think may be of interest to you and for related marketing purposes, if you have submitted your contact details to us for these purposes or otherwise provided your consent for us to do so;
1.2.4 to ensure that content from our Website is presented in the most effective manner for you and your computer;
1.2.5 to identify you when you visit the Website including to assist with logging you in;
1.2.6 to notify you about changes to our Website;
1.2.7 to help diagnose problems with our server, to administer the Website and to monitor the Website for the detection and prevention of fraud;
1.2.8 to administer any prize draws or competitions you may enter;
1.2.9 for assessment and analysis (e.g. market, customer and product analysis); and
1.2.10 for marketing third party products and services to you, if you have provided your consent for this.
1.2.11 Providing details of Products or Services that we believe from your usage would be suitable from Binatone or Hubble Connected or a third party, if you have provided your consent for this.
1.2.12 We may use your usage and product data aggregated and anonymised to provide industry trends and other market data
1.3 Where Products use Amazon Alexa environment, any information that you share with an online app store during purchase is not connected in any way to the Hubble Connected Service. Skills may collect certain information automatically as part of normal operation this will as a minimum be
1.3.1 Your Alexa enabled device unique ID
1.3.2 User ID linked to your Alexa enabled device
1.3.3 Usage of the Skills, and information about the way you use the Skills.
The data is used to better facilitate your individual service and is individually limited to the device. The data may be aggregated and anonymised to develop usage trends and improve customer functions
1.4 Where products use the Hubble Connected app . The app may collect certain information automatically as part of its normal operation. As a minimum will be
1.4.1 Unique device ID for any of the products that are linked or enabled for the Hubble connected Service
1.4.2 Unique Hubble connected Service ID linked to the App
1.4.3 Hubble Connected Service notifications for your devices
1.4.4 Usage of the Hubble Connected Service about the way you use the App and what devices you have connected
1.4.5 Hubble Connected Service may use Google analytics for more information about google analytics and its do not track policy https://www.google.com/analytics/terms/us.html
The data is used to better facilitate your individual service through the app. The data may be aggregated and anonymised to develop usage trends and improve the Hubble connected App service.
1.5 Where products use the Coin Connect app . The app may collect certain information automatically as part of its normal operation. As a minimum will be
1.5.1 Unique device ID for any of the Devices that are linked or enabled for the Coin Connect Service
1.5.2 Unique Log data for each time you use the Coin Connect app. This log data may include in your devices IP (internet protocol) address and your location.
1.5.3 Coin Connect service and in app notifications for your devices
1.5.4 Usage of the Coin Connect app about the way you use the App and what devices you have connected
1.5.5 Coin Connect may use Google analytics for more information about google analytics and its do not track policy https://www.google.com/analytics/terms/us.html
The data is used to better facilitate your individual service through the app. The data may be aggregated and anonymised to develop usage trends and improve the Hubble connected or Coin Connect App service.
1.6 Where our products and services link to YouTube or to YouTube Content
1.6.1 Hubble Connected links to the YouTube services through a series of the Standard YouTube API services
1.6.2 All content viewed or posted through YouTube must adhere to their policies on Usage and Privacy. For more information on follow the link (https://www.youtube.com/t/terms and http://www.google.com/policies/privacy)
1.6.3 By using any content linked to Youtube you are bound by their policies and guidelines and Youtube may take action under these terms for content viewed in the Hubble Connected App linked to the Youtube service
1.6.4 YouTube will for your unique IP address record information and preferences for the service
1.6.5 They may collect usage of the YouTube service and information about the way you use the service and what devices you have connected
The data is used to better facilitate your individual service through the Hubble Connected app and YouTube. The data may be aggregated and anonymised to develop usage trends and improve the Hubble connected or Youtube
2. Your consent
2.1 By using our Website and submitting information to Binatone, you consent to:
2.1.1 the collection and use of your personal information by Binatone and Hubble Connected as described in section 1 above; and
2.1.2 Binatone and Hubble Connected sharing data with third parties in accordance with section 3 below.
3.1 Binatone and Hubble Connected may share your personal information with third parties in the following circumstances:
3.1.1 for marketing purposes provided always that you consent to us sharing such information with third parties by notifying us via our Website or in other communications;
3.1.2 to our partners and service providers (for example people who provide technical services to the Website) for the purpose of managing or administering certain aspects of our Website, or to help us develop new services;
3.1.3 if Binatone or Hubble Connected have substantially all of its assets acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
3.1.4 if we are under a duty to disclose or share your personal information in order to comply with any legal obligation and/or in order to enforce or apply any other agreements between you and Binatone or Hubble Connected; or
3.1.5 to protect the rights, property or safety of us or other Website users.
4. Your rights - Marketing
4.1 You will only receive marketing communications from us and/or third parties if you have consented to this when you provided your contact details to us (or if you have otherwise given consent to us for these purposes).
4.2 You have the right to ask us not to use your personal data for marketing purposes or request that you stop receiving information from us at any time. If you want to be removed from our mailing list, please send an email to firstname.lastname@example.org with the word 'Remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request. Alternatively you can change preference by signing into My Account.
5. IP Addresses and Cookies
6. Data storage
6.1 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password or other data which enables you to access certain parts of the Website, you are responsible for keeping this password and any other log in details confidential and we recommend that you do not share your password or other log in details with anyone. You will be responsible for all activity under your user name/ log in details.
6.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7. Data & Transaction security
7.1 We take the privacy and security of your payment and personal details very seriously. For further information about the steps we take to protect your information and make online shopping as secure as possible, please see our information in Safe & Secure Shopping.
9. Information access and changing your details
9.1 To change any of your registered details on hubbleconnected.com, click on My Account and enter your login name and password. Once logged in change any of the details shown and click ‘update'.
9.2 For further information about shopping on hubbleconnected.com, please read our Terms and Conditions and Shipping Information.
9.3 You have certain rights to access information held about you and you can do this by writing to us at the address set out in section 11. Any access request may be subject to a fee of $10 to meet our costs in providing you with details of the information we hold about you. You can also request us to correct any factual inaccuracies in information we hold, or delete any of that information from our records.
10.1 Phishing is the practice of deceiving someone into providing their details or confidential information, for example, falsely claiming to be a legitimate company when sending an email to a user in an attempt to get the user to send private information that will be used for identity theft and fraud.
10.2 We never ask our customers to send any personal details via email. If we require such details, for security reasons we'll ask you to change your details by following a secure link. If you ever receive a suspicious email claiming to be from Binatone or Hubble Connected, please do not respond and let us know straight away.
Hubbleconnected.com and associated domains represents the products and information of Motorola Brand Licensees, and is operated by Exclusive Group LLC dba Binatone North America.